Animewise has a very clear and straightforward refund policy for our online store.
We will refund your purchase in any of the following situations:
However, we will not be refunding any items which are:
Please read the following to understand our Refund and Return Policy
If your return passes our inspection, you may receive store credit, or a refund. Please include a note with your return stating your order number, the reason for the return, and please let us know what you would like in return.
*Please give us heads up after you send your return by emailing firstname.lastname@example.org. If possible, please provide a tracking number.
*If non-returnable items are returned without authorization from our customer service, they will be returned to the customer immediately and the customer will be notified.
* Buyer will have to pay the return shipping cost.
REFUNDS / STORE CREDITS
If you are eligible for refund or once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order. For any international orders that received free shipping and is returned, the shipping cost will be deducted from your refund.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Any item with a marked down 40% or more from the original is to be considered a final SALE ITEM. Unfortunately, there are no returns allowed for any of these sale items. All sale items discounted 40% or more are final sale, no refunds,or credits of any kind. If these final sale items are returned without authorization from our customer service, the item(s) will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to any unauthorized returns.