Terms of Service

These Terms of Service govern your use of the Animewise website and your purchase of products from our store.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms together with the policies referenced on this website. Please read them carefully before making a purchase.

About Animewise

Animewise is an independent apparel brand based in Dublin, Ireland. We offer graphic apparel and related products to customers in multiple countries.

Our online store is operated using Shopify's ecommerce platform. Certain services involved in processing payments, producing products, fulfilling orders, and delivering shipments may be provided by third-party service providers and production partners.

Using Our Store

You may use this website only for lawful purposes and in accordance with these Terms.

You must not use the website in a way that violates applicable law, infringes the rights of another person, interferes with the operation or security of the website, or attempts to gain unauthorized access to our systems or services.

By placing an order, you confirm that you are legally capable of entering into a purchase contract under the laws applicable to you.

Products & Product Information

We make reasonable efforts to present product descriptions, images, measurements, sizing information, materials, colors, and other product details accurately.

Actual colors may appear slightly different depending on screen settings, materials, lighting, and production processes. Minor variations may also occur within normal manufacturing tolerances.

Customers should review the product description and product-specific size information before placing an order.

Made-to-Order Production

Animewise products are generally produced after an order is placed rather than being held as finished inventory in a traditional warehouse.

We work with production and fulfillment partners in different regions. The facility used for an order may vary according to the product, destination, production availability, and other fulfillment requirements.

Prices & Payment

Product prices are displayed on the website and may vary depending on the currency or market selected. Where currency conversion is used, displayed amounts may be converted according to the functionality provided by our ecommerce or payment systems.

The total amount payable for an order will be shown during checkout before the order is submitted.

Prices, promotions, and product availability may change from time to time. Changes will not affect an order that has already been accepted, except where correction is required by law or where there has been an obvious pricing or listing error.

Payments are processed through the payment methods made available at checkout. We do not require customers to send payment information directly by email.

Orders & Order Acceptance

After you place an order, you should receive an electronic confirmation containing information about your purchase.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, obvious pricing or product-information errors, product unavailability, delivery restrictions, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been collected and no substitute resolution has been agreed with you, the applicable amount will be refunded to the original payment method.

Customer & Delivery Information

You are responsible for providing accurate and complete information when placing an order, including your name, email address, delivery address, and any other information required to process the purchase.

If you discover an error in your order or delivery information, please contact us as quickly as possible. We will attempt to make the requested change where fulfillment has not progressed too far to do so.

Shipping & Delivery

Available shipping methods, estimated delivery periods, processing information, and applicable shipping charges are described in our Shipping & Delivery Policy and, where applicable, at checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier disruption, customs processing, severe weather, public holidays, or other transportation delays.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other charges depending on the destination and applicable law. Where such charges are not collected by us at checkout, they may be assessed by the relevant local authority or carrier and may be the responsibility of the recipient.

Returns, Replacements & Refunds

Returns, damaged or incorrect items, replacements, refunds, sizing concerns, and related order issues are handled according to our Returns, Replacements & Support Policy .

Nothing in these Terms or our store policies is intended to exclude or restrict mandatory consumer rights that apply to your purchase.

Order Cancellations

Because our products are generally produced after an order is placed, please contact us promptly if you wish to request a cancellation.

We will attempt to stop production or fulfillment where reasonably possible. Further information about cancellations and applicable consumer rights is provided in our Returns, Replacements & Support Policy .

Consumer Rights

Depending on where you live, mandatory consumer protection laws may provide rights in addition to those described in our store policies.

In particular, consumers in the European Union and European Economic Area may have statutory rights relating to distance contracts, cancellation, refunds, and faulty or non-conforming goods.

Nothing in these Terms is intended to waive, exclude, or restrict any consumer right that cannot legally be waived, excluded, or restricted.

Intellectual Property

The website and its original content, branding, graphics, text, layout, and other materials may be protected by copyright, trademark, and other intellectual property laws.

You may use the website for personal, non-commercial shopping and informational purposes. You may not reproduce, distribute, sell, modify, scrape, republish, or commercially exploit protected website content without appropriate authorization.

Questions or notices concerning copyright or other intellectual property rights may be submitted in accordance with our Copyright & Intellectual Property Policy .

Third-Party Services

Our website and order process may rely on third-party services, including ecommerce technology, payment processors, production partners, analytics services, and shipping carriers.

Where the website contains links to independent third-party websites or services, their content and practices are governed by their own terms and policies. We are not responsible for independent third-party websites that we do not control.

Errors & Availability

Occasionally, information on the website may contain an error or omission relating to a product, price, promotion, availability, shipping information, or other store information.

We may correct errors and update information when identified. If a material error affects an order you have already placed, we will take reasonable steps to contact you and provide an appropriate resolution.

Website Availability & Liability

We aim to keep the website available, accurate, and secure, but we cannot guarantee that access will always be uninterrupted or free from technical errors.

To the extent permitted by applicable law, Animewise will not be responsible for losses resulting solely from circumstances outside our reasonable control or from misuse of the website contrary to these Terms.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, or affects any mandatory rights or remedies available to consumers under applicable law.

Privacy

Our collection and use of personal information is described in our Privacy Policy . By using our website, you acknowledge that personal information may be processed as necessary to operate the store, process payments, fulfill orders, provide customer support, prevent fraud, and perform other activities described in that policy.

Governing Law

These Terms are governed by the laws of Ireland, subject to any mandatory consumer protection laws or rights that apply in the country where you reside. Nothing in these Terms is intended to deprive a consumer of protections that cannot lawfully be excluded by agreement.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, store operations, or legal requirements. The version published on this page will be the current version. Changes will not retrospectively remove mandatory rights that already apply to an existing purchase.

Questions About These Terms?

If you have a question about these Terms or an order placed through our store, please contact us.

Email: sales@animewise.com

Phone: +353 86 664 4198

Business: Animewise, Dublin, Ireland

Customer support is available 7 days a week. Response times may vary.