Shipping & Delivery
How Our Orders Are Fulfilled
All Animewise products are made to order. This means each item is produced after your order is placed rather than being held as finished inventory in a traditional warehouse.
We work with production and fulfillment partners in multiple regions. Depending on the product and delivery destination, your order may be produced and shipped from different fulfillment locations.
Free Standard Shipping
Animewise currently offers free standard shipping on all orders to destinations available at checkout.
There is no minimum order value required for standard free shipping.
Order Processing
Because our products are made to order, please allow 2–4 business days for production and order processing after payment has been successfully received.
Orders are processed Monday through Saturday, excluding applicable public holidays.
Order Cut-Off Time
Our order cut-off time is 5:00 PM GMT. Orders received after the cut-off time begin processing from the next applicable processing day.
Estimated Delivery Time
Standard shipping transit is estimated at 6–10 business days after production and processing are complete.
| Stage | Estimated Time |
|---|---|
| Production & Processing | 2–4 business days |
| Standard Shipping Transit | 6–10 business days |
| Total Estimated Delivery | 8–14 business days |
Please note: Delivery estimates are not guaranteed. Severe weather, customs processing, carrier disruption, peak-season demand, local holidays, or other circumstances outside our control may occasionally cause delays.
Fulfillment Locations
Animewise uses a global production and fulfillment network. The facility handling your order may vary depending on the product, production availability, and delivery destination.
If an order contains products fulfilled from different locations, items may occasionally be shipped separately and arrive in more than one package.
Shipment Tracking
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Tracking updates may take approximately 24–72 hours after shipment to become active in the carrier's system.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other local charges depending on the destination country's regulations.
Unless such charges are shown as included or collected during checkout, any applicable customs duties, import taxes, or local fees are the responsibility of the recipient.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error after placing your order, please contact us as soon as possible at sales@animewise.com. We will do our best to update the address before production or shipment, but changes cannot be guaranteed once an order has entered fulfillment.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact us at sales@animewise.com with your order number. We will review the tracking information and, where appropriate, work with the carrier or fulfillment partner to help resolve the issue.
Need Help With Shipping?
If you have questions about shipping, delivery, tracking, or your shipping address, please contact our support team.
Email: sales@animewise.com
Phone: +353 86 664 4198
Business: Animewise, Dublin, Ireland
Customer support is available 7 days a week. Response times may vary.