For orders with tracking, your tracking number is sent to you via email as soon as the label is created by the 3rd-party printer and the information is shared with the shipping carrier. In most cases, your order is picked up and the tracking becomes live within a day, but carrier limitations might cause delays in orders beginning to ship, so there may be a delay in the tracking becoming live.

You can change the address by contact through contact us page or by emailing us at sales@animewise.com

Please note: if your order has already been shipped then it will all depend on courier service's response whether they can change it or no.

No, we don’t have physical store location. However, we do have multiple warehouses spread across United States and Ireland. We’re focusing on providing quality products at a reasonable price and having multiple stores located in different areas won’t allow us to do that.

Domestic delivery issues have to be dealt with USPS. You can contact them at(800) 275-8777to get an update on your order/package.

The condition on our return policy is that you must first send us an email along with your details and the order number you would like to return. You will be receiving a response within 24 hours before you can send the product back.

Please note that items being returned have to be in the original condition and packing. All shipment costs to return the product must be taken care of yourself. You will be receiving your money back after an evaluation of the item returned.

However, an amount of equaling 10% of product cost will be charged as re-stocking fee.

There are currently restrictions affecting the shipping of products to APO, FPO, and DPO addresses. Please be aware that due to the nature of these services, it may take more than 25 business days to receive your order. If possible, we recommend using a civilian address.