Returns, Replacements & Support Policy
We want customers to feel confident ordering from Animewise. This policy explains how returns, replacements, refunds, damaged items, sizing concerns, and cancellations are handled.
Problems With Your Order
Please contact us at sales@animewise.com as soon as possible, and within 30 days of delivery, if:
- You received the wrong item
- Your item arrived damaged
- The item has a manufacturing defect
- The item is materially different from what was ordered or described
Please include your order number and, where relevant, clear photographs showing the issue so that we can review your request efficiently.
Replacements & Resolution
Depending on the issue and the circumstances, an appropriate resolution may include:
- A replacement item
- A refund
- A price adjustment where appropriate
- Store credit, where accepted by the customer
The available resolution will depend on the nature of the problem and your applicable consumer rights.
30-Day Returns
Animewise offers a 30-day return period for eligible items. Please contact us within 30 days of delivery if you wish to request a return.
For change-of-mind returns under this policy, items should be:
- Unused and unworn
- Unwashed
- Unaltered
- In original condition
- Returned with original packaging where available and reasonably possible
Please contact us before sending any return so that we can provide the appropriate return instructions.
Return Shipping Costs
For ordinary change-of-mind returns, the customer is generally responsible for the cost of return shipping unless otherwise stated or required by applicable law.
If an item is faulty, damaged on arrival, incorrect, or otherwise not in conformity with the order, please contact us before returning it. We will provide instructions based on the circumstances and your applicable consumer rights.
Refunds
Once a returned item has been received and, where appropriate, inspected, we will confirm the status of the return.
Approved refunds are issued to the original payment method within 7–10 business days after approval.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
EU & EEA Consumer Rights
If you are a consumer located in the European Union or European Economic Area, additional statutory rights may apply to your purchase, including rights relating to distance contracts and faulty or non-conforming goods.
Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under applicable law.
Customized or Personalized Items
Products that are genuinely customized, personalized, or produced to an individual customer's specific instructions may not be eligible for ordinary change-of-mind returns where permitted by applicable law. This does not affect rights relating to faulty, damaged, incorrect, or non-conforming goods.
Sizing & Fit
Please review the product-specific size chart before ordering, as sizing can vary between garment types.
If you believe you received the wrong size or the product does not match the size ordered, please contact us. If the correct size was supplied but the fit is not suitable, the request will normally be handled under our standard return policy.
Product Appearance & Minor Variations
Minor differences in color appearance may occur because of screen settings, production processes, materials, or normal manufacturing tolerances. Minor variations that do not materially affect the product's appearance, function, or conformity with its description are not normally considered defects.
Order Cancellations
Because Animewise products are made to order, please contact us as quickly as possible if you need to request a cancellation.
We will attempt to cancel the order where production or fulfillment has not progressed too far to stop the order.
Once an order has shipped, it can no longer be cancelled as an unshipped order. Any applicable return or statutory rights remain unaffected.
Need Help With an Order?
Contact our support team and include your order number so we can review your request.
Email: sales@animewise.com
Phone: +353 86 664 4198
Customer Support: Available 7 days a week
Response times may vary depending on message volume and the time your message is received.
Business: Animewise, Dublin, Ireland