Shipping & Delivery
Shipping Costs
Shipping costs are calculated at checkout based on the destination and the items in your order. Any applicable shipping fees will always be shown clearly before you complete your purchase.
From time to time, we may offer free shipping promotions. When available, these offers will be clearly shown on the store or at checkout.
Order Processing
Orders are processed within 2 to 4 business days after payment is successfully received.
Orders are processed Monday through Saturday, excluding public holidays. Once processing is complete, your order is prepared for shipment and tracking information is sent by email.
Order Cut-Off Time
Orders placed before 5:00 PM (GMT) on a business day usually begin processing the same day. Orders placed after this time, or on Sundays and public holidays, begin processing on the next business day.
Estimated Delivery Times
Delivery times begin after processing is complete. Business days refer to Monday through Saturday and do not include Sundays or public holidays.
Total estimated delivery time: Processing time (2 to 4 business days) + shipping time based on destination.
During peak seasons, severe weather, customs processing, or carrier delays, delivery may take longer than estimated.
During peak seasons, severe weather, customs processing, or carrier delays, delivery may take longer than estimated.
Shipment Tracking
Once your order has shipped, you will receive an email with your tracking number and a link to track your package.
Tracking updates usually become active within 24 to 72 hours after shipment.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other local charges may apply depending on your country’s regulations. These charges are determined by the local customs authority and are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout.
If you notice an error in your shipping details, please contact us as soon as possible at sales@animewise.com. We will do our best to update the information before the order is shipped.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact our support team.
We will assist you by reviewing the shipment status and helping you work through the issue with the shipping carrier.
Need Help With Shipping?
If you have any questions about shipping, delivery, tracking, or your shipping address, our support team is here to help.
Email: sales@animewise.com
Phone: +353866644198
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM (GMT)