Privacy Policy

This Privacy Policy explains how Animewise collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our store.

Animewise is based in Dublin, Ireland and operates an online apparel store serving customers in multiple countries.

Information We Collect

The personal information we collect depends on how you interact with our store. It may include:

• Your name
• Billing and shipping address
• Email address and telephone number
• Order and transaction information
• Products viewed, added to your cart, or purchased
• Customer support communications
• Information you provide through forms or account features
• Device, browser, IP address, and website-usage information
• Cookie and similar technology information, where applicable

Payment information is handled through the payment methods and payment service providers made available through our checkout. We do not ask customers to send complete payment-card details to us by email.

How We Use Personal Information

We may use personal information to:

• Process and manage orders
• Arrange production, fulfillment, shipping, and delivery
• Process payments and refunds
• Provide order confirmations and tracking information
• Respond to customer-service requests
• Handle returns, replacements, refunds, and disputes
• Maintain and improve our website and services
• Detect, investigate, and prevent fraud or misuse
• Maintain appropriate business and transaction records
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing communications where permitted and where appropriate consent or another lawful basis exists

Legal Bases for Processing

Where applicable data-protection law requires a legal basis for processing personal information, we may process information on one or more of the following bases:

• Contract: where processing is necessary to process and fulfill your order or provide a service you requested
• Legal obligation: where we are required to process or retain information to comply with applicable law
• Legitimate interests: where reasonably necessary to operate, protect, and improve our business and services, provided those interests are not overridden by applicable rights
• Consent: where you have given consent for a particular purpose and consent is the appropriate legal basis

Shopify & Ecommerce Services

Our store is powered by Shopify, which provides the ecommerce technology used to operate the website, checkout, and related store services.

In operating these services, personal information may be processed by Shopify and other service providers involved in providing the ecommerce infrastructure. Their processing may also be governed by their own applicable privacy terms and notices.

Service Providers & Business Partners

We may share personal information with service providers where reasonably necessary to operate our store and provide our services.

These may include providers involved in:

• Ecommerce hosting and store technology
• Payment processing
• Product production and fulfillment
• Shipping and delivery
• Customer support and communications
• Website analytics and performance
• Fraud prevention and security
• Marketing and advertising, where permitted
• Professional, accounting, or legal services

We provide or make available personal information to such parties only as reasonably necessary for the relevant service, business purpose, or legal requirement.

Order Fulfillment & Delivery

Animewise works with production, fulfillment, and delivery partners in different regions.

When necessary to fulfill an order, relevant information such as your name, delivery address, contact information, order details, and shipping information may be provided to the partners involved in producing, fulfilling, or delivering your order.

International Data Transfers

Because we operate an international online store and use service providers and fulfillment partners in different countries, personal information may be processed or transferred outside the country in which you live.

Where required by applicable data-protection law, appropriate safeguards or recognized transfer mechanisms are used for international transfers of personal information.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality and may also use them for preferences, analytics, performance, advertising, or other permitted purposes.

Some cookies are necessary for features such as shopping-cart functionality, checkout, security, and maintaining website sessions. Other technologies may be subject to your choices or consent depending on your location and applicable law.

Where available, you can manage applicable privacy and cookie preferences through the consent or privacy controls provided on our website. You may also be able to control certain cookies through your browser settings.

Marketing Communications

Where permitted, we may send you information about products, offers, or store updates.

You may unsubscribe from marketing emails using the unsubscribe option included in those messages. Unsubscribing from marketing does not prevent us from sending transactional or service-related communications concerning an order or customer-service request.

Legal Disclosure & Business Changes

We may disclose personal information where reasonably necessary to comply with applicable law, legal process, regulatory requirements, protect our rights or the rights of others, investigate fraud or security concerns, or enforce applicable agreements.

If Animewise is involved in a merger, acquisition, restructuring, sale, or transfer of all or part of its business or assets, relevant information may be transferred as part of that transaction, subject to applicable law.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, or regulatory requirements. Retention periods may therefore vary depending on the type of information and applicable obligations.

Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of certain processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Lodge a complaint with an appropriate data-protection authority

These rights are subject to applicable legal conditions, exceptions, and verification requirements. We may need to verify your identity before completing certain privacy requests.

European Union & EEA Residents

If European data-protection law applies to the processing of your personal information, you may exercise the applicable rights provided under that law.

You may also have the right to lodge a complaint with the data-protection authority responsible for your jurisdiction if you believe your personal information has been processed in violation of applicable data-protection law.

Residents of Other Jurisdictions

Privacy laws in some countries, states, or regions may provide additional rights concerning personal information. Where those laws apply to Animewise and your information, we will process qualifying requests in accordance with the applicable requirements.

Children's Privacy

Our store is intended for a general audience and is not directed specifically at children. We do not knowingly seek to collect personal information from children in violation of applicable data-protection law. If you believe a child has provided personal information to us in circumstances where this should not have occurred, please contact us.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of independent websites that we do not control. We recommend reviewing the privacy information provided by those services before submitting personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements. The current version will be published on this page.

Privacy Questions & Requests

To ask a privacy question or submit a request concerning your personal information, please contact us.

Email: sales@animewise.com

Phone: +353 86 664 4198

Business: Animewise, Dublin, Ireland